Bank Scumbags
I'll come straight to the point: I hate Chevy Chase Bank.
There, I've said it. And I feel better. But I'm going to feel even better after I tell you what the scum bags did. I am a simple person. I don't ask for much. All I wanted was for them to change my name from my maiden name to my married name on my check card. Chevy Chase managed to do that on my checks, I figured they'd be able to do it on my check card as well.
That's what I get for thinking.
We were told when we made the change to our checks, nearly four years ago that my married name would automatically appear on my check card when the one with my maiden name expired. So, when that card expired and the new one arrived in the mail with my maiden name on it, imagine my shock. At the time I was about to go on vacation so I let it slide, I didn't want to be without the card for several days while on travel.
This would be wisdom that would prove out long after the fact. About six weeks ago, I finally called to say, "You know, I've been married nearly four years do you think you guys could get my married name on my check card."
"Absolutely," I was told. The uber efficient sales representative took my info and told me I'd have a new check card in five to seven business days. Great. So, five business days went by and lo and behold I received a new check card in the mail...with my maiden name on it.
The hub and I went to the bank, had a cow and were promised a new card with the right name would be issued and overnighted to our branch. We were told we'd receive a phone call on the day it arrived. No phone call. So I went back in and sure enough the card was there. Miracle of miracles it had the right name on it.
I took the card home, activated it and lo and behold it didn't work. It had been activated as solely an ATM card. Back to the bank I went, this time even more peevish than usual. I was apologized to and reissued yet ANOTHER card.
A week and a half passed and no card. We went BACK to the bank and discovered that they'd never reissued the card as they said they would. They then decided to reissue a whole new card with a whole new number and once again overnight the card to me. So the card finally arrived, had the right name on it, when I activated it I could use it as a check card, but had to wait until my new PIN number arrived to be able to use it as an ATM again.
That was two weeks ago. I'm still waiting on the new PIN number. I've given up. The hub and I went out over the weekend and joined a credit union. Imagine, the same services and NO fees. I don't have to pay for my savings or checking accounts. I get lower interest loans...and hopefully, I'll get a check card I can actually use.
There, I've said it. And I feel better. But I'm going to feel even better after I tell you what the scum bags did. I am a simple person. I don't ask for much. All I wanted was for them to change my name from my maiden name to my married name on my check card. Chevy Chase managed to do that on my checks, I figured they'd be able to do it on my check card as well.
That's what I get for thinking.
We were told when we made the change to our checks, nearly four years ago that my married name would automatically appear on my check card when the one with my maiden name expired. So, when that card expired and the new one arrived in the mail with my maiden name on it, imagine my shock. At the time I was about to go on vacation so I let it slide, I didn't want to be without the card for several days while on travel.
This would be wisdom that would prove out long after the fact. About six weeks ago, I finally called to say, "You know, I've been married nearly four years do you think you guys could get my married name on my check card."
"Absolutely," I was told. The uber efficient sales representative took my info and told me I'd have a new check card in five to seven business days. Great. So, five business days went by and lo and behold I received a new check card in the mail...with my maiden name on it.
The hub and I went to the bank, had a cow and were promised a new card with the right name would be issued and overnighted to our branch. We were told we'd receive a phone call on the day it arrived. No phone call. So I went back in and sure enough the card was there. Miracle of miracles it had the right name on it.
I took the card home, activated it and lo and behold it didn't work. It had been activated as solely an ATM card. Back to the bank I went, this time even more peevish than usual. I was apologized to and reissued yet ANOTHER card.
A week and a half passed and no card. We went BACK to the bank and discovered that they'd never reissued the card as they said they would. They then decided to reissue a whole new card with a whole new number and once again overnight the card to me. So the card finally arrived, had the right name on it, when I activated it I could use it as a check card, but had to wait until my new PIN number arrived to be able to use it as an ATM again.
That was two weeks ago. I'm still waiting on the new PIN number. I've given up. The hub and I went out over the weekend and joined a credit union. Imagine, the same services and NO fees. I don't have to pay for my savings or checking accounts. I get lower interest loans...and hopefully, I'll get a check card I can actually use.
posted by A.McSholty at 12:42 PM
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